Why I left United Airlines

The United story should affect how we consider present and future mergers, like the proposed takeover of Time Warner by Comcast. Two companies, neither renowned for customer service, want to merge, with nary an indication of how this might be good for the public. Rather, there is good reason to think that the outcome will be another United Airlines, and that the nation’s largest cable company will offer higher prices and poorer service while trying to prevent new forms of television, like Internet TV, from getting better or cheaper.